*This application closes on April 11th, 2025*

Job Summary

Smyrna Police Department is looking for a highly motivated individual to fill the position of full-time Emergency Dispatcher. In this role, the incumbent is responsible for answering all emergency and non-emergency phone calls and routing them to the appropriate agency personnel, dispatching police officers to complaints and scenes of crimes, and documenting information in a computer aided dispatch (CAD) system. A significant aspect of this job involves the ability to work under pressure in high stressful situations. The ideal candidate for this job has great communication skills, experience working with the public and emergency services, and a passion for helping people.

Starting Salary: $21.85/hr and guaranteed annual increases

Schedule: Rotating 12 hour shifts (nights required)

This position is part of the AFSCME Union, and is non-exempt (eligible for overtime)

About Us

Smyrna Police Department's mission is to be better than we were yesterday. The department serves a close-knit community of around 13,000 residents that is quickly growing and evolving. We strive to protect the members of our town while providing the best service to everyone. We believe in treating each individual with respect, honesty, and professionalism. Our department currently has 40 full time employees, and while working together and sharing a passion for helping others we have become one big family. If you are the kind of person who wants to be part of something bigger than yourself and make a difference in your community, then join our team!

Benefits

12 hour shifts
Shift differential pay
3-day weekends off every other week
12 paid holidays
Vacation and sick leave
State of Delaware County and Municipal Pension Plan
Deferred compensation/ investment plan
Medical, dental, and vision plan
Tuition reimbursement

Duties and Responsibilities

Answer and route all incoming emergency and non-emergency phone calls
Receive and dispatch information to police officers using the Public Safety 10-Code, 800 MHz radios, telephones, computer aided dispatch (CAD) and other telecommunications equipment
Direct police officers to scenes of crimes, accidents or complaints reading maps, grids and charts to ensure the destination is reached
Monitor the radio system at all times to provide assistance to officers during emergency situations
Talk to citizens requesting assistance during crisis situations and relay emergency information to appropriate response agency
Input and retrieve information from computer aided dispatch (CAD), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) to relay to officers
Read maps and locations to relay to officers and locate citizens in need of help
Attend assigned training as scheduled
Adhere to departmental procedures and policy
Perform other related work as required

Minimum Job Requirements

High School Diploma or GED preferred
Must be a U.S. Citizen and possess a valid driver’s license
Must be at least 18 years old
Experience working with the public
Ability to learn all department procedures, ID codes, Federal Communications Commission’s (FCC) rules and regulations, criminal and traffic laws and medical procedures, FCC Radio Safety 10-Code and other appropriate emergency information
Knowledge of all aspects of computer, telecommunications operations
Knowledge of geography and area within jurisdiction
Proficiency in data entry
Ability to solicit accurate information in a crisis situation
Ability to deliver information accurately and efficiently
Ability to write reports

Note for Hiring Process

Please be aware that one step of this hiring process is an online dispatcher skills test which requires access to a computer. Test links are sent via email (from "Test Genius") shortly after the application process closes.